How can we help?

1. Make sure your phone is signed in to the Apple Account or Google Account you bought RangeRise with.
2. Open RangeRise and go to Settings.
3. Tap Restore purchases.

Still locked? Email info@alderquillstudio.com the order ID from your Apple or Google receipt.

iPhone: open the Settings app, tap your name, then Subscriptions, then RangeRise, then Cancel Subscription. Cancel at least 24 hours before it renews.

Android: open the Google Play app, tap your profile picture, then Payments & subscriptions, then Subscriptions, then RangeRise, then Cancel subscription.

You can also open these from RangeRise: Settings → Manage subscription. You keep the full program until the end of the month you've paid for. Deleting the app doesn't cancel the plan.

Apple and Google take the payment, so refunds go through them:

• App Store: reportaproblem.apple.com
• Google Play: Google Play refund help

RangeRise has no accounts. Your progress is saved on your phone, so it only moves to a new phone with your phone's own backup or transfer.

Your purchase moves with your Apple Account or Google Account: on the new phone, tap Settings → Restore purchases.

Deleting the app deletes your progress from your phone. We don't keep a copy. Deleting the app doesn't cancel a monthly plan. To ask about purchase records, email us (see the Privacy Policy).

Email info@alderquillstudio.com with your phone model, its iOS or Android version, and what you were doing when it happened. A screenshot helps.